Db345 Privacy Policy – Our Commitment to Protecting Your Data

Db345 collects certain necessary information to provide you with the best possible service. This data comes from three main sources — what you provide directly, what is collected automatically as you use the platform, and what is obtained from legitimate third parties.

Db345 uses the information it collects only for specific, legitimate purposes. Your data is never used unnecessarily. All purposes are detailed below so you remain fully informed.

• To complete account registration, management, and verification processes.
• To securely process betting, payment, and other financial transactions.
• To provide customer support and resolve any complaints or issues you may have.
• To detect and prevent fraud, money laundering, and other illegal activity.
• To meet legal obligations and report to regulatory authorities.
• To personalize your betting experience based on your preferences.
• To send you promotional offers and updates, subject to your consent.
• To analyze data for improving platform performance and user experience.
• To promote responsible gaming and identify problematic behaviour.

Db345 never sells your personal information and does not share it with third parties unless necessary. The limited circumstances in which sharing may be required are fully outlined below.

• Payment Processor: Financial details required to process bKash, Nagad, Rocket, or crypto payments are shared with the respective payment service providers.
• Law Enforcement: Information may be required to be disclosed in compliance with valid court orders or government directives.
• KYC Verification Provider: Necessary information may be shared with authorized third parties for identity verification purposes.
• Security Partners: Anonymised data may be shared with trusted partners to support fraud detection and cybersecurity.
• Business Restructuring: In the event of a merger or acquisition involving db345, data may be transferred after notifying users in advance.

Db345 uses industry-leading security technology to protect your data. Our security team monitors systems around the clock to prevent unauthorised access or data breaches.

• All data transmissions are protected using TLS 1.3 and 256-bit AES encryption.
• Servers are hosted in top-tier data centers with 24/7 physical security.
• Regular penetration testing and security audits are conducted to identify and address vulnerabilities.
• Two-factor authentication (2FA) is used to strengthen account security.
• Data backups are performed regularly and a disaster recovery plan is kept active at all times.
• Staff access to data is restricted to the minimum necessary.

Db345 uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored in your browser. See below for details on the different types of cookies we use.

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may affect the proper functioning of certain platform features.

Db345 believes every user should have full control over their own data. We therefore provide you with the rights listed below. To exercise any of these rights, please contact our support team.

• Right of Access: You can request to view the information db345 holds about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: You can restrict how your information is used for specific purposes.
• Right to Portability: You may request a copy of your data in a readable format.
• Right to Object: You can object to marketing communications or automated decision-making.
• Right to Withdraw Consent: You can withdraw consent for optional data processing at any time.

Db345 does not retain your data longer than necessary. Each category of data has a defined retention period, determined by legal requirements and business needs.

• Account data: retained while the account is active and for up to 5 years after closure.
• Financial transaction records: minimum 7 years, as required by law.
• KYC verification data: 5 years after account closure.
• Customer support communications: retained for up to 3 years.
• Cookies & analytics data: retained for up to 2 years from collection.
• Marketing preferences: until consent is withdrawn.

Once the designated retention period expires, data is securely deleted or anonymised so that you can no longer be identified.

Db345 is strictly for users aged 18 and above. We do not knowingly collect data from minors. db345 has put several important measures in place to protect minors.

• Age verification is carried out at registration, and information from users under 18 is not accepted.
• If we become aware that data has been collected from a minor, it will be deleted immediately and the associated account will be closed.
• If parents believe their child has opened an account on db345, please contact support@db345.ws.
• Parents can use responsible gaming tools to manage and control online gaming activity.

Db345 may update this Privacy Policy from time to time, due to business needs, legal changes, or service improvements. For any significant changes, we will notify you through the following methods.

• A notification will be sent to your registered email address.
• A notice will be displayed on screen when you log in to the platform.
• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, 30 days' notice will be given before they take effect.

For any questions or concerns about this Privacy Policy, or to exercise your rights, please contact the db345 Data Protection Team. We are always ready to assist with any request.

• Email: support@db345.ws
• Live Chat: Click the chat icon in the bottom-right corner of the site.
• Support hours: 24 hours a day, 7 days a week.
• Response time: typically within 24–48 hours.